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| The Truth about Auto Repair | Auto Insurance Claims | Diminished Value | |||
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Repair Quality Below Average in Progressive Concierge Shops 63 percent of Concierge customers blame their substandard repair directly on Progressive, the insurance company that took their money in exchange for the right to stand in their place in dealings with the body shop. As far as consumers are concerned, the hand-off approach makes the insurer solely responsible for the outcome of the repair, whether good or bad.According to J.D. Power and Associates, 48 percent of a customer’s overall impression of his/her insurer is driven by their claims experience. The worst part for Progressive is that we know from historical data that customers who are to some degree dissatisfied are more apt to shop for coverage among other insurance companies, and are less likely to renew policies with the same insurer. Can Progressive turn customer opinion of Concierge around?
Jan 4, 2008 - 12:53:36 AM Settling an Auto Insurance Claim in Ohio
You've just been involved in a crash with your vehicle. Do you know what to do? Who should you notify? What should you expect from your insurance company? These are just a few of the questions motorists face once they've been involved in a crash. This information should assist and prepare you for certain expectations when submitting an automobile insurance claim. [MORE]
Dec 15, 2006 - 3:47:00 PM More Autos Total as Repair Costs Increase
According to a recently published report of industry trends by Mitchell International, the number of total loss auto claims continues to rise each year. Mitchell has counted frequency based on damaged reports processed in its system and determined that between 18 and 23%, or about one of every four or five cars estimated will cross the total threshold making them candidates to be junked. That number is expected by some sources to climb to 30% within two to three years. By reading this article you'll learn what's driving the increase in totals, and learn when it's in a consumer's interest to keep a car once it's reached the total loss threshold ...
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Oct 5, 2006 - 12:34:00 AM Auto Shops Rewarded for Failing to Keep Up With Times
It has long been the complaint of high quality body shops and glass shops that insurers fail to recognize varying levels of equipment and competency between vendors in particular markets when writing claims checks. But Charles Cumpston, Editor of AGRR Magazine (Auto Glass Repair and Replacement) says, "...if consumers are to continue to get good, safe auto glass installations, then at some point the insurance companies are going to have to realize they have to pay for them." Click here to read more of Cumpston's comments in this informative article ...[MORE]
Oct 3, 2006 - 3:19:00 PM Duped WV Consumers Receive State Farm's Settlement Offer and "Salvage" Branded Titles
The nation's largest auto insurer, State Farm, is sending letters to about 32,000 registered owners of improperly titled vehicles suspected to remain in use. The insurer says it made "mistakes" disposing of salvage between June 1997 and 2002 allowing a small percentage of autos it acquired during ...
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Nov 2, 2005 - 9:58:00 PM
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Diminished Value l Auto Collision Repair Issues l Auto Insurance Issues l Auto Manufacturing and Safety l Auto Sales and Consumer Issues l Diminished Value Slideshow
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DISCLAIMER The content expressed on this website represents the opinions of David A. Williams. Williams is neither an attorney nor public insurance adjuster, but is an expert, consultant, and writer specializing in the field of automotive safety, collision repair and valuations. The information provided herein is not intended to be a substitute for legal or insurance advice. Because collision repair is a continually evolving science, any text, materials or links found herein are provided without claim or guarantee to their accuracy or completeness. Advertisements seen on Safe Collision Repairs website must not to be considered endorsements of products or services as we maintain no relations with these companies. Vendors and service providers receiving our endorsement will be clearly identified by us on this website. |