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| The Truth about Auto Repair | Auto Insurance Claims | Diminished Value | |||
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Repair Quality Below Average in Progressive Concierge Shops 63 percent of Concierge customers blame their substandard repair directly on Progressive, the insurance company that took their money in exchange for the right to stand in their place in dealings with the body shop. As far as consumers are concerned, the hand-off approach makes the insurer solely responsible for the outcome of the repair, whether good or bad.According to J.D. Power and Associates, 48 percent of a customer’s overall impression of his/her insurer is driven by their claims experience. The worst part for Progressive is that we know from historical data that customers who are to some degree dissatisfied are more apt to shop for coverage among other insurance companies, and are less likely to renew policies with the same insurer. Can Progressive turn customer opinion of Concierge around?
Jan 4, 2008 - 12:53:36 AM Settling an Auto Insurance Claim in Ohio
You've just been involved in a crash with your vehicle. Do you know what to do? Who should you notify? What should you expect from your insurance company? These are just a few of the questions motorists face once they've been involved in a crash. This information should assist and prepare you for certain expectations when submitting an automobile insurance claim. [MORE]
Dec 15, 2006 - 3:47:00 PM Auto Shops Rewarded for Failing to Keep Up With Times
It has long been the complaint of high quality body shops and glass shops that insurers fail to recognize varying levels of equipment and competency between vendors in particular markets when writing claims checks. But Charles Cumpston, Editor of AGRR Magazine (Auto Glass Repair and Replacement) says, "...if consumers are to continue to get good, safe auto glass installations, then at some point the insurance companies are going to have to realize they have to pay for them." Click here to read more of Cumpston's comments in this informative article ...[MORE]
Oct 3, 2006 - 3:19:00 PM Beware of Recycled Parts From Cars Damaged by Hurricane Katrina
Much has been written regarding the affects of Hurricane Katrina on our nation and its economy. One informative article warns that consumers should be conscious of the fact that flood-damaged cars and trucks will soon be hitting salvage yards all across the nation. What does this mean to you? If your car or truck is damaged in an accident, regardless of where you live, it is possible that your insurance company or its network repair shop will try to convince you that recycled parts from Katrina cars in your neighborhood junkyard are really not contaminated and you should allow them to be used on your car to hold down repair costs. Don’t believe it. Learn more by reading this article:
Beware of Salvage Parts From Hurricane Katrina Flood Cars
Sep 19, 2005 - 3:24:00 PM
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Diminished Value l Auto Collision Repair Issues l Auto Insurance Issues l Auto Manufacturing and Safety l Auto Sales and Consumer Issues l Diminished Value Slideshow
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DISCLAIMER The content expressed on this website represents the opinions of David A. Williams. Williams is neither an attorney nor public insurance adjuster, but is an expert, consultant, and writer specializing in the field of automotive safety, collision repair and valuations. The information provided herein is not intended to be a substitute for legal or insurance advice. Because collision repair is a continually evolving science, any text, materials or links found herein are provided without claim or guarantee to their accuracy or completeness. Advertisements seen on Safe Collision Repairs website must not to be considered endorsements of products or services as we maintain no relations with these companies. Vendors and service providers receiving our endorsement will be clearly identified by us on this website. |