Safe Collision Repairs

Repair Quality Below Average in Progressive Concierge Shops

Fri, 04 Jan 2008 00:53:36 PST

63 percent of Concierge customers blame their substandard repair directly on Progressive, the insurance company that took their money in exchange for the right to stand in their place in dealings with the body shop. As far as consumers are concerned, the hand-off approach makes the insurer solely responsible for the outcome of the repair, whether good or bad.According to J.D. Power and Associates, 48 percent of a customer’s overall impression of his/her insurer is driven by their claims experience. The worst part for Progressive is that we know from historical data that customers who are to some degree dissatisfied are more apt to shop for coverage among other insurance companies, and are less likely to renew policies with the same insurer. Can Progressive turn customer opinion of Concierge around?

Settling an Auto Insurance Claim in Ohio

Fri, 15 Dec 2006 15:47:00 PST

You've just been involved in a crash with your vehicle. Do you know what to do? Who should you notify? What should you expect from your insurance company? These are just a few of the questions motorists face once they've been involved in a crash. This information should assist and prepare you for certain expectations when submitting an automobile insurance claim. [MORE]

Auto Shops Rewarded for Failing to Keep Up With Times

Tue, 03 Oct 2006 15:19:00 PST

It has long been the complaint of high quality body shops and glass shops that insurers fail to recognize varying levels of equipment and competency between vendors in particular markets when writing claims checks. But Charles Cumpston, Editor of AGRR Magazine (Auto Glass Repair and Replacement) says, "...if consumers are to continue to get good, safe auto glass installations, then at some point the insurance companies are going to have to realize they have to pay for them." Click here to read more of Cumpston's comments in this informative article ...[MORE]

Beware of Recycled Parts From Cars Damaged by Hurricane Katrina

Mon, 19 Sep 2005 15:24:00 PST

Much has been written regarding the affects of Hurricane Katrina on our nation and its economy. One informative article warns that consumers should be conscious of the fact that flood-damaged cars and trucks will soon be hitting salvage yards all across the nation. What does this mean to you? If your car or truck is damaged in an accident, regardless of where you live, it is possible that your insurance company or its network repair shop will try to convince you that recycled parts from Katrina cars in your neighborhood junkyard are really not contaminated and you should allow them to be used on your car to hold down repair costs. Don�t believe it. Learn more by reading this article: Beware of Salvage Parts From Hurricane Katrina Flood Cars