Before creation of the Seven Levels of Repair and Diminished Value, insurance companies and auto body repair shops would claim a vehicle was "repaired." But, without defining what "repair" meant in relation to automobile damage reconstruction, quality was subjective and all over the board. Post repair inspections on hundreds of supposedly "repaired" cars and trucks still exhibiting evidence of accident damage, convinced Network Information Communications’ founder Jim Lynas that the word "repair" was far too ambiguous to describe the complicated processes necessary to fully restore a car after an auto accident. NIC developed the Seven Levels of Repair and Diminished Value in 2001 with the hope it would provide the standard by which insurance indemnification could finally be measured.
According to a newsletter written and published by insurance consultant Brian Sullivan,
Importance of Collision Repair Quality / Auto Insurance Report, Sept 18, 2000 issue consumer's satisfaction with insurers falls sharply as auto damage claims increase in complexity. Thus, consumers may likely be very happy with their experience when they have had a simple ...[MORE]
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