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Auto repair image - wrecked carWould Collision Repairs at your Body Shop Pass an Auto Safety Expert's Test?

When auto safety expert Byron Bloch is called into court to testify about a car he has forensically examined, auto manufacturers feel the heat. For more than 40 years Bloch has been holding them accountable for product failures and poor designs that resulted in serious injuries and death to vehicle occupants. With his vast knowledge of auto repair and safety, some body shop owners worry that Bloch will turn his attention to shoddy collision repairs that are so flagrant in independent and dealership collision shops, and begin taking to task auto body shops whose repairs fail to restore a car's compliance to the Federal Motor Vehicle Safety Standards. Safe Collision Repairs founder David Williams interviewed Block, garnering his opinion of the auto collision repair industry, the need for standards, and insurance company interference in the repair process. This enlightening article is a summation of that interview and Bloch's recommendations for the auto collision repair industry. [read more]



Beat Insurance Company Steering

Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops where they have prearranged deals, while at the same time, trying to distance themselves from any liability associated with negligent repairs. In his article, Keep This Job, Chicago, Illinois attorney Patrick McGuire says insurance companies can't have it both ways. Attorney McGuire offers for free some suggestions body shops can implement to curb steering and end this abuse.

 Auto Body Shop
9 Steps To Protect Your Body Shop From Diminished Value Claims
Post-repair inspectors, on average, see proper collision repairs one time out of every 100 inspections. Sloppy auto repairs are on the rise - and due to insurers forcing shops to carry liability insurance policies with limits of one-million dollars or more, so are attorneys looking to hold shops accountable. But, auto body shops don't have to fear getting caught by auto inspectors or paying diminished value claims and soaring legal bills, if they perform high-quality repairs and follow sound business principles. In this article body shop owners and managers can learn nine steps to reduce the risk of litigation and costly payments for diminished value..




Did you ever wish you had a plan for dealing with disgruntled customers? Well, here it is - a step-by-step guide that auto bdy shops can use to smooth things over when customers are upset. This easy to use approach is laced with common sense and some proven methods that are relied upon everyday in retail establishments where the frequency of complaints, due to a higher volume of customers, are more numerous than in the auto repair businesses, many of which only process a handful of jobs in any given week.

Is it really necessary to have a plan in place to deal with angry customers? Yes, because in almost all states auto repair is among the top generators of complaints presented to Attorneys General and Departments of Insurance. Grasp this information before you are confronted, and when the red-faced customer enters your office you'll be prepared to not only diffuse the situation, but also to make them an advocate for your business.

Monday Marketing Tips and Topics

Auto Body Repair: A Medical Doctor?s Viewpoint

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Aftermarket Parts and CAPA: What Body Shops Must Know

"You can't just automatically say because a part looks the same and would fit that it would be a suitable replacement part...And, as to those differences in stiffness, strength, and crushability for sheetmetal parts, I would say, the burden of proving their equivalence to OEM has not been fully demonstrated. An aftermarket part may look like and fit like the original OEM part, but as to performance in crash testing and actual real world collisions there would still be a question mark." [BYRON BLOCH, Auto Safety Expert]


Auto Shops Rewarded for Failing to Keep Up With Times

Shop Finds Success by Educating Customers

Educating Customers Means Bigger Profits

WreckCheck Inspectors Welcome Use of Document Defining Levels of Auto Repair Quality

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content & design ?2002-2008 David Williams and SafeCollisionRepairs.com

DISCLAIMER

The content expressed on this website represents the opinions of David A. Williams. Williams is neither an attorney nor public insurance adjuster, but is an expert, consultant, and writer specializing in the field of automotive safety, collision repair and valuations. The information provided herein is not intended to be a substitute for legal or insurance advice. Because collision repair is a continually evolving science, any text, materials or links found herein are provided without claim or guarantee to their accuracy or completeness.

Advertisements seen on Safe Collision Repairs website must not to be considered endorsements of products or services as we maintain no relations with these companies. Vendors and service providers receiving our endorsement will be clearly identified by us on this website.
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